The easiest solution is to employ TeamViewer and remotely advise the user via their computer than either over the phone or by email. Sell them security software and many can’t install the new suite as they’ve never fully removed the previous suite.

We handle support for novice computer users and you’ll be surprised how many of these customers do not understand the basics of computing. Finally, TeamViewer offers several customization and configuration options, so users can adapt its functions and features according to their needs and preferences.TeamViewer 15 is the latest version of the popular remote access/control program. To that end, the software uses end-to-end encryption and two-factor authentication, which prevents unauthorized access and ensures the integrity of connections. Security is a fundamental aspect in TeamViewer, since it guarantees the protection of the data and privacy of its users. In addition, TeamViewer has a portable version that does not require any installation, facilitating its use in emergency situations or external equipment. The program is available for Windows, macOS, Linux, Android and iOS, enabling connections between devices with different platforms and ensuring optimal operation. One of TeamViewer's highlights is its support of a wide range of operating systems and devices. Moreover, TeamViewer includes chat, videoconferencing and voice call features, easing remote communication and teamwork. Users can control and manage the remote device as if they were sitting in front of it, enabling tasks such as software setup, problem diagnosis, file transfer and project collaboration.

TeamViewer enables secure, encrypted connections between computers and other devices, such as smartphones and tablets. This tool has established itself as a market leader in remote control apps, being used by millions around the world to solve technical problems, provide support and work efficiently, regardless of distance. TeamViewer is a comprehensive and advanced software solution that enables remote access, support and real-time collaboration between users on different devices and operating systems.

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